Shop Policies

Holiday Notice: Orders that are for gifting deadlines!

As the festive season approaches, we want to make sure your holidays are filled with happiness and something to look forward to! To ensure your gifts arrive in time for Yule and Christmas, the last day to place orders for tangible (shipped) gifts is December 8th.

Orders placed by this date will be shipped to make it under your Christmas tree on time for the Holidays. Thank you for choosing us to be part of your holiday celebrations. Wishing you a season filled with warmth, happiness, and memorable moments!

From our family to yours,
Happy Holidays!

Stay Otherworldly,

Kitty Fields,
Otherworldly Oracle

We will always go above and beyond to provide exceptional service for our clients! If there’s a concern, please reach out to us first, so we can solve it together. You can email us at theotherworldlyoracle@gmail.com. Please allow 24-48 hours for a return email. Thank you for trusting us with providing quality products for your spiritual practice!

We sincerely thank you for the continued support, love and appreciation for Otherworldly Oracle®.

Current Processing Time

Current processing time is 3-7 business days (Monday-Friday) for tangible (shipped) items. We do not process orders on weekends. This is the amount of time it takes to process your order before shipping it out, and does not include USPS transit time. For services rendered (readings and profiles), please allow a processing time of 7-10 business days as these services are completed to order and are personalized. And as such readings and profiles take time and effort. All books are shipped via USPS Media Mail which typically takes anywhere from 2 to 8 business days for delivery in the United States.

For Online Digital and Downloadable Orders: we do not issue refunds. You will have access to UNLIMITED downloads of any grimoire page set you’ve purchased; however, you MUST sign up for an account in order to log back in and download again. If you have a problem with the download, please email us directly at theotherworldlyoracle@gmail.com and give us 24-48 hours to respond.

IMPORTANT: Please double check and make sure your shipping address is correct. Once the package ships, we are unable to intercept it or do anything about incorrect address entered. Please refer to our shop policy for more information.

If you have a question regarding your order, please email me at theotherworldlyoracle@gmail.com.

Thank you for supporting a small, woman-owned business!

Favorite our shop and stay updated on when we release new products and have sale events!

Make sure to follow us and tag us on social media showing your favorite Eternally Arcane products @eternallyarcane

Blessed Be,
Kitty Fields

Guarantee and Health Warnings

PLEASE NOTE: we do NOT guarantee the physical success of our products including tangible, downloadable, and services rendered. For example, this means if you purchased a Tarot Reading and the reading foretold an event that does not happen, no refund/return/exchange will be issued. This also means if you purchase ANY tangible product with a theme such as “money”, “love”, “protection”, etc, the outcome of the use of these products is not guaranteed. All Otherworldly Oracle products and readings are for ENTERTAINMENT purposes only. Please contact us at theotherworldlyoracle@gmail.com with questions or concerns.

Please consult a licensed medical provider before taking on any herbal regimen. And if you are allergic to any of the ingredients included in our products, please do not use and email us immediately with questions at theotherworldlyoracle@gmail.com. We are not responsible for misuse of products or services. You alone are responsible for your own health and wellbeing and by purchasing an item or service from our shop acknowledge this statement.

Refunds and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, tea, and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Non-returnable/non-refundable items:

Gift cards
Paper products
Downloadable or emailed digital products
Reading and spiritual services rendered (Magical Ancestor Profiles, ALL Tarot and Rune Readings, Dream Interpretations, etc.)
Books with obvious signs of use
Signed-by-author and personalized books

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error or a shipping error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at theotherworldlyoracle@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded or returned.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at theotherworldlyoracle@gmail.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should email us first at theotherworldlyoracle@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.